Delete Your Account

This page explains how to delete your Command Bridge account, including the account you use in the Command Bridge mobile app, and what happens to your data when you do.

1. Your Agency Manages Your Account

You cannot sign up for Command Bridge on your own. Your account was set up by your agency: the county, city or organization you work or volunteer for. Your agency owns the operational data you enter and decides how long it must be kept.

2. How to Delete Your Account

You can use either of these two ways:

• Ask your agency administrator. Your administrator can remove you from Command Bridge at any time. This is usually the fastest way.
• Email us. Send an email to [email protected] from the email address you use to sign in, with the subject "Delete my account".

When we receive your email, we check the request with your agency. We then delete or anonymise your account within 30 days.

3. What Is Deleted

• Your profile: your name, email address, phone number, job title, photo and preferences.
• Your sign-in methods: your password, sign-in links, multi-factor authentication and backup codes.
• Your device sessions: every phone, tablet and computer you are signed in on is signed out, and its registration is removed.

4. What May Be Kept, and Why

Agencies are often required by law to keep records of what happened during an incident. These records may be kept after your account is deleted:

• Audit logs:the record of actions taken in the platform. Audit logs are kept in a form that cannot be changed or deleted, for as long as your agency's compliance and records retention policies require.
• ICS forms and incident records:forms, activity logs, damage assessments, reports and other incident records you created or contributed to. These are kept under your agency's data retention policy and applicable public records laws.

In these records, your actions are shown as made by a removed user. When the agency's retention period ends, the records are deleted or anonymised under the agency's policy. See section 5 of our Privacy Policy for details.

5. Deleting Only Some of Your Data

If you want to keep your account but delete some of your data, such as your phone number or a record you entered, contact your agency administrator or email [email protected] from the email address you use to sign in. Tell us what you want deleted. We check the request with your agency and reply within 30 days.

6. Contact Us